Customer and information services representatives
Respond to inquiries, provide information about an establishment’s products, services and policies, and provide customer services such as receiving payments and processing service requests.
Your interpersonal skills make your reputation and you find it easy to communicate with diplomacy and politeness. You always like to learn more about a host of products and services to properly advise others.
This unit group includes customer and information services representatives who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
- Customer service representatives in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.
- Contact centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
- Customer service representatives in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.
- Information services representatives provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
DIPLOMA OF VOCATIONAL STUDIES (DVS)
More informationMore information on this job on IMT online
This trade is in highest demand in these regions:
- Grande région de Québec