User support technicians
Provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software.
Computers will hold no more secrets for you and your desire to help people by resolving their computer problems will spare clients a lot of worries.
Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed.
Each profession is associated with a combination of three initial letters corresponding to one of the six RIASEC profiles. Profile combinations are determined based on skills, fields of interest and certain personality traits.
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Emulate or reproduce technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- May supervise other technical support workers in this group.
DIPLOMA OF VOCATIONAL STUDIES (DVS)
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This trade is in highest demand in these regions:
- Grande région de Québec